Sain Apple'i Support'ilt tÃ¤iesti ebaadekvaatse vastuse...
Greetings from iTunes Store Customer Support. My name is Alexander and I will be glad to assist you with your concern today.
I understand that you have been unable to make purchases on App Store as you receive a message that the credit card is no accepted.
Janno, I can certainly understand how eager you are to have the issue resolved.
I understand there is a billing issue with one of your iTunes Store orders and you are unable to resume purchasing with your iTunes Store account. Unfortunately, the iTunes Store has been unable to verify an authorization from Credit card and has not received payment for order MHL33YZMXF. As soon as this order is paid for, you'll be able to resume purchasing with your iTunes Store account.
Not being able to verify an authorization is a sign that something needs to be addressed by the issuer of the card. You will need to contact your financial institution to determine the specific cause of the card being rejected.
When contacting your financial institution, ask to speak with the fraud/security department. The representative will need to thoroughly review your account until they locate and resolve what is causing the issue. If there are holds on your account, those will need to be removed. Please note that your financial institution can also choose to bypass the authorization process.
Once your financial institution has resolved the issue, you should be able to pay for the order MHL33YZMXF and resume purchasing. If you are not able to resolve the authorization issue with your financial institution, I recommend trying to add a new credit card or redeeming enough store credit to pay the balance in full.
If you prefer, you can add a credit card to your account to pay the balance. You can also redeem enough store credit to pay the balance in full.
To change your account or payment information, follow the instructions in this article:
iTunes Store: Changing Account Informationhttp://support.apple.com/kb/HT1918
Be sure your billing address is exactly the same as the address on your credit card statement. Differences in punctuation, abbreviation, and capitalization can cause payment errors that might prevent you from using the iTunes Store.
When you update your billing information, the iTunes Store places an authorization hold on your credit card to verify your account information. This is not an actual charge; it is simply a test to confirm that your credit card account is active and has credit available to accommodate transactions.
Your financial institution will remove the authorization hold automatically. The amount of time it takes to remove authorization holds varies by financial institution. If you have any questions about the way your financial institution handles authorization holds/requests, please contact their customer-service department.
I hope this information has been helpful. If you have difficulty paying the balance, please let me know. I will be happy to assist you further.
Have a great day!
iTunes Store/MacApp Store Customer Support